Trove Summary

Trove is an AI-powered platform that aims to enhance engagement and provide valuable insights through interactive experiences. It is designed to avoid survey fatigue and make the process enjoyable for respondents.

Product Experience

Trove focuses on strengthening customer relationships and offers the following features:

• Insights on User Interaction
• Analysis of Market Insights
• Optimization for Market Demand
• Customer Satisfaction & Loyalty

Employee Experience

Trove empowers employees and boosts productivity with the following tools:

• Hiring & Onboarding
• Employee Evaluations
• Regular Employee Check-ins
• Exit Feedback Surveys

Customer Experience

Trove enhances customer interactions throughout the customer journey with these metrics:

• Customer Effort Score (CES)
• Customer Satisfaction Score (CSAT)
• Net Promoter Score® (NPS)
• Customer Exit Surveys

AI Conversational Surveys

Trove allows users to create conversational surveys in less than 5 minutes. The AI not only converses but also:

• Analyzes and summarizes dialogues
• Turns conversations into intelligent insights

Key AI Features

• Comprehensive Conversation Summary
• Curated Answer Snippets
• Insightful Engagement Metrics

Users can sit back and let the insights unfold with Trove's AI-driven analysis.

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